Inappropriate workplace behaviour issues rarely start as formal complaints. They start small; incivility, tension, avoidance and poor conversations. And in those moments, leaders either reduce risk, or reinforce it.
This practical, 3.5 hour leadership course is designed to give leaders the confidence, clarity and tools to step in early, address behaviour appropriately, and create respectful, high-performing workplaces.
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This is leadership capability building.
Who This Session Is For
This course is specifically designed for leaders, including CEO’s, Managers and Supervisors and HR professionals supporting leaders. This course is not suited for general employee training.
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Participants will leave with practical, usable skills to:
Recognise Risk Early
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Identify incivility, bullying, sexual harassment and discrimination
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Understand leader responsibility
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Spot early warning signs before issues escalate
Take Confident Action
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Know when and how to step in without waiting for complaints
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Apply Positive Duty in everyday leadership
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Make fair and defensible decisions
Have Effective Conversations
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Use the COIN conversation model to address behaviour clearly and professionally
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Handle difficult conversations without escalating conflict
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Balance care and accountability
Respond to Issues & Complaints
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Apply the LEAD framework to respond appropriately and confidently
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Understand informal vs formal pathways
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Maintain procedural fairness and psychological safety
Why Attend This Session
This course is highly practical and applied. Participants will not just learn concepts. They will practise them. Leaders don’t need perfect words. They need clear, respectful and structured conversations.
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Small, practical group format
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Real world tools and frameworks you can apply immediately
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Safe environment to practice conversations
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Led by highly experienced HR practitioners
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Includes catering and practical resources
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Tea provided with dairy and gluten free options
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Book Your Place
No events at the moment
Your Facilitators
Gina Clayton
Based in North Queensland, Gina Clayton is the founder of iFreelance and a highly experienced HR professional with over 25 years working with organisations, leaders and boards across multiple industries: private, industry and community services. Gina specialises in practical, real world solutions across leadership capability building, organisational culture and performance, employment relations and compliance and workplace risk and safety. Gina is known for translating complex workplace requirements into clear, practical leadership actions.
Cheryl Keegan
​​Based on the Sunshine Coast, Cheryl Keegan is an experienced Human Resources (HR) Professional, Leadership Coach and Workshop Facilitator and is passionate about all things people and culture. With over 20 years’ experience partnering with business leaders to optimise workforce capability through the provision of strategic and operational HR and leadership support, she provides flexible and practical solutions across the full scope of HR professional practice.
